Experienced Operations and Project Manager with over 10 years of expertise in managing cross-functional teams, optimizing processes, and delivering high-impact projects for multinational companies. I have successfully collaborated with global clients such as Nissan, VW-Seat, Stellantis, and Maserati, contributing to diverse sectors, including automotive, technology, and service management.

Throughout my career, I have held roles such as Program Office Manager, Service Manager, and Project Controller, where I’ve excelled in implementing Agile methodologies, improving KPIs, and ensuring alignment with client expectations. My recent Scrum Master certification complements my ability to lead teams in dynamic environments, fostering collaboration and delivering incremental value.

Key achievements include:

• Leading a team of 40 professionals across multidisciplinary projects, ensuring timely delivery and budget compliance.
• Managing crisis situations by reducing incident volumes by 60% and improving team productivity.
• Implementing cost-saving measures that resulted in measurable financial benefits for clients.

Proficient in tools like JIRA, Power BI, Excel (Advanced), and Microsoft Teams, with strong capabilities in data analysis, risk management, and continuous process improvement. I am passionate about driving transformation, promoting innovation, and aligning operational goals with business strategies.