Professional information
Results-driven Product Manager and IT Solutions Expert with over 25 years of experience specializing in automation, incident management, and generative AI. Passionate about transforming complex challenges into innovative solutions that drive business success and enhance user experiences.
I excel in leading cross-functional teams through the full product lifecycle, applying Agile methodologies to ensure timely and successful project delivery. My expertise in data-driven decision-making allows me to establish effective KPIs and performance metrics that enhance operational efficiency and customer satisfaction.
With a strong background in IT Service Management (ITSM) and cloud solutions, I have successfully spearheaded the development and implementation of automation projects that have significantly reduced resolution times and improved service delivery. I thrive on building collaborative relationships with stakeholders to gather input and deliver high-impact products that align with market needs.
Academic credentials (3)
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