Professional information
I have spent more than 15 years contributing to processes and projects, within different roles. delivered solutions for CPI strategies, Services & Product improvements, and overall Customer Journey enhancement for big-name companies.
In the last decade and among cross-functional teams, I held important global roles as CS Management Associate for Iberia and South America, BS Specialist - Financial Operations, Project Manager (Agile & WF), Business Analyst, Product & Process Owner (Senior-level), and CX Marketing Executor (Senior-level). Where I developed an analytical-thinking and agile mindset.
After this professional journey, I learned that good experiences and customer-centricity in services and products are essential to determine Loyalty, Stakeholders' Satisfaction, and overall business success. This customer obsession motivates me to continuously develop key aspects like my networking, communication skills, and holistic leadership to provide efficient solutions and strengthen long-term customer relationships.
I'm a also "People-Person", committed, Agile-mindset, and success-oriented team player with a proactive and positive personality. Therefore my solid relationship management abilities help me to learn quickly adapt to changes and deliver customer and business success.
In the last decade and among cross-functional teams, I held important global roles as CS Management Associate for Iberia and South America, BS Specialist - Financial Operations, Project Manager (Agile & WF), Business Analyst, Product & Process Owner (Senior-level), and CX Marketing Executor (Senior-level). Where I developed an analytical-thinking and agile mindset.
After this professional journey, I learned that good experiences and customer-centricity in services and products are essential to determine Loyalty, Stakeholders' Satisfaction, and overall business success. This customer obsession motivates me to continuously develop key aspects like my networking, communication skills, and holistic leadership to provide efficient solutions and strengthen long-term customer relationships.
I'm a also "People-Person", committed, Agile-mindset, and success-oriented team player with a proactive and positive personality. Therefore my solid relationship management abilities help me to learn quickly adapt to changes and deliver customer and business success.
Companies I have worked for in:
Academic credentials (1)
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