Notes on the book Mapping Experiences by James Kalbach.

It explores in detail and with examples how to get the most out of “alignment diagrams”. It does not propose a specific technique or method, but rather a new way of understanding already familiar practices. It focuses, above all, on the conversations and learning that can be achieved through the creation of these diagrams, understanding them as tools, as a collaborative process rather than as products that are the responsibility of a designer.

It includes practical advice for consultants and a trick or two for projects short on time or budget.