In day-to-day work, prioritizing features and improvements can be a challenge. How do you know what will really impact user satisfaction? We explore the Kano Model. This model is used to classify customer needs into different categories: from those they expect to those that will pleasantly surprise them.
The zip contains:
Description and instructions for the workshop.
Instructions for creating a Kano questionnaire.
Templates for the questionnaires.
To access this content you must be a center operator or training agent with an active license.
Scrum Master Book (version 2026).
A book on agile contracts: new legal models for new paradigms.
AgiLevel Guide in english.
A template for designing retrospectives.