In day-to-day work, prioritizing features and improvements can be a challenge. How do you know what will really impact user satisfaction? We explore the Kano Model. This model is used to classify customer needs into different categories: from those they expect to those that will pleasantly surprise them.
The zip contains:
Description and instructions for the workshop.
Instructions for creating a Kano questionnaire.
Templates for the questionnaires.
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Practice reframing problems from different perspectives.
Learn to use ICE Score.
Interactive map to classify observations with the AEIOU method.
A template for designing retrospectives.