A diagnosis is only useful if it captures what is really happening, and that depends on people being able to answer honestly. Survey answers are always subjective and easily distorted: the pressure of the company culture — or of the person in charge, looking over everyone's shoulder — is enough for everyone to answer what they expect the others want to hear. That is why assessment surveys are anonymous, why their purpose and what is expected of them are explained beforehand, and why their results are treated as raw data to be calibrated against direct observation of day-to-day work. When the conditions of the measurement condition the answers, what gets measured is the pressure, not the agility. A dictated diagnosis is no diagnosis: before measuring, make sure people can answer freely.
Want to keep pulling the thread? This topic unfolds in Agilevel (v 5.0) > Introduction > Surveys and weighting.
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